while the property manager often has a very difficult time stopping anything quickly and particularly when an owner believes he or she has an entitlement that doesn’t exist in reality. The manager has to determine how to minimize the sour notes and alleviate the effects of any negatives while striving for the positive outcome.


Finally, the maintenance staff is like the orchestra’s percussion section. The percussion section includes a wide range of instruments like triangles, cymbals, marimbas and tambourines. As the snare, tenor and bass drums drive the beat of the music, the maintenance staff is charged with the heartbeat of the high-rise and the essential purpose of housing: to keep residents warm or cool, and dry. Maintenance staff members daily supervise and care for large scale equipment like boilers, chillers and elevators. Personnel handle a variety of repairs and replacements on any given day that may involve minor (or even major) plumbing and electrical work, mechanical equipment that serves individual dwelling units or the entire building, as well as cleaning, cleaning and more cleaning of all common areas and amenities.


The maintenance staff has to physically enter people’s homes to accomplish requested work, and coming and going from people’s homes requires a certain deference and decorum. Too often, maintenance


TM Genesis Construction, Inc.


522 Pratt Avenue N Schaumburg, IL 60193


John Sparacino Sales Manager


Phone: 847/895-4422 Cell: 847/401-0972


jsparacino@genesisconstruction.com


    


30 | COMMON INTEREST®


personnel are unfortunately entering a home to investigate or remediate water infiltration from o source or another. Maintenance staff mem


on


ne serve residents in relative anonymity, in comparison


mbers oftenten n


to the doorstaff who are visible and accessible on a daily basis. As the conductor must draw both strong and soft musicality from the percussion section, a high-rise manager must strive to bring out the best job performance from the maintenance staff. Delicate balance is needed between knowledge and confidence, ability and ego, experience and execu The manager should look for creative ways to moti ativate and encourage these hard-working staff memb rsmbe


ution.


in an often thankless job. Maintenance leadership should be strong and proud, supportive an to achieve all that is possible.


nd proactive e


Altogether, the high-rise manager is tasked with a dizzying array of responsibilities to the people in the community and to the physical property. The common areas must be physically and aesthetically maintained, work orders must be placed and completed, p


preventative


maintenance must be performed on equipment largearge and small, finances must be managed, informat otiion must be communicated, projects must be planned nd executed, reports must be generated, goals must be


met, residents must be generally satisfied with almost everything, and assessments must be collected to pay for all of it.


THE HIGH-RISE CONDOMINIUM REALLY IS A VERTICAL VILLAGE. The high-rise manager is challenged to juggle maintenance, administration, communication and human resources, all moving at different paces, in an effort to set the tempo and shape the community. The board of directors writes the musical notes, and expects the manager to coordinate the execution of the piece so the end result is a pleasing and harmonious symphony. The high-rise manager serves as the vertical village virtuoso, leading the orchestra to make that beautiful music.


d and be


A Publication of CAI-Illinois Chapter


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