ISI UNIVERSITY COURSES Management Courses


• Advertising • Ancillary Income Sources


• Arena Insurance – Building and Content


• Arena Insurance – Liability • Asset Management • Cash & Inventory Management • Event Crowd Management • Food & Beverage Operations


• Front Desk Operations & Daily Cash Management


Operations Courses • Human Resources • Refrigeration Maintenance Parts 1 & 2 • Refrigeration Theory Fundamentals • Refrigeration Theory System Review


• Refrigeration Theory – Refrigerants & Systems Components


• Refrigeration Theory – Heat Reclaim & Controls


• Refrigeration Trouble Shooting • Role of the Arena Operator


Programming Courses


• Communication & Public Speaking • Customer Service & Retention • Financial Management – Budgeting • Human Resources • Program Marketing • Risk Management • Role of the Arena Programmer • The Basics of Instruction • Use of Computers & Technology


Skating Director Courses


• Budgeting & Accounting • Competitive Programs


• Customer Service & Relationship Management


• Group Class Organization & Administration


• Human Resources – Hiring, Training & Managing


• Hosting Skating Events • Marketing & Promotions • Risk Management • Role of the Skating Director


EXPLORING THE LOCAL SCENE


The charming Village of Oak Brook, nestled in the lush green county of DuPage — just 20 miles west of downtown Chicago — is home to numerous historical attractions and restaurants, high-end shopping and a multitude of options for “hitting the links.”


Things to do in Oak Brook


(Editor’s Note: Distance refers to proximity to conference hotel)


Oakbrook Center (.4 miles) Upscale, outdoor shopping center, anchored by Nordstrom’s, Macy’s and Neiman Marcus and featuring the District, a 14,000-square-foot dining destination serving up 10 eateries.


Visit oakbrookcenter.com


Drury Lane Theatre (0.6 miles) An elegant, 971-seat theater showcasing Broadway plays and local productions, plus dining. Roald Dahl’s “Matilda The Musical” runs April 26 – June 23.


Visit drurylanetheatre.com


ISI University Courses & Fees


Certified Arena Manager Part 2 (CAM2) Certified Arena Programmer Part 3 (CAP3) Certified Arena Operator Part 3 (CAO3) Certified Skating Director Part 1 (CSD1)


$35 each before April 1 $60 each after April 1


ISI University Certified Arena Executive (CAE) Class $50 before April 1; $100 after April 1 ISI Instructor Training


Intermediate/High Level Combo (FS1-10)


$35 before April 1 $60 after April 1


STAY CONNECTED ISIconference2019 @SkatingISI Tag us: #ISIconference2019 26 WINT ER 2 018 @SkateISI


Mayslake Peabody Estate (3 miles) Listed on the National Register of Historic Places, Mayslake Peabody Estate serves as a venue for architectural tours, lectures, nature classes and performances. One of its notable features is the Portiuncula Chapel, a replica of Italy’s St Francis chapel.


Visit dupageforest.org


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