IN THIS ISSUE

VOL.19, NO. 4 Summer 2017

The New ISI ICE SPORTS INDUSTRY

6000 Custer Rd., Bldg. 9 Plano, TX 75023

Phone: 972-735-8800 Fax: 972-735-8815

email: isi@skateisi.org website: skateisi.org

PUBLISHER

Ice Sports Industry EDITOR

Eileen Viglione

EDITORIAL ADVISORS Kim Hansen

Liz Mangelsdorf ADVERTISING/

TRADE SHOW DIRECTOR Carol Jackson

GRAPHIC DESIGNER Selma Filipovic

CONTRIBUTORS Lisa Fedick

Rob McBride Kevin McCormack 18

Tips for Building a Strong Service Team

21

4 CrossCuts 6 The New ISI

The ISI EDGE (USPS 017-078, ISSN 1522-4651) is published quarterly (Fall, Winter, Spring, Summer) by the Ice Sports Industry, 6000 Custer Road, Building 9, Plano, TX 75023. Periodicals postage paid at Plano, TX, and at additional mailing offices.

POSTMASTER NOTE: Send address changes to ISI EDGE, c/o The Ice Sports Industry, 6000 Custer Road, Building 9, Plano, TX 75023. Printed in the U.S.A.

Subscriptions available through membership only.

©2017 by the Ice Sports Industry. Reproduction in whole or in part is prohibited unless expressly au- thorized in writing by publisher. All rights reserved. Opinions expressed by contributors do not necessarily represent the views of the Ice Sports Industry, the pub- lisher or the advertisers. Submissions of manuscripts, materials, photographs, and artwork are made at mailer’s risk and must include self-addressed envelope with sufficient postage for return. No responsibility will be assumed for unsolicited materials. ISI reserves the right to edit material submitted for content and space consideration.

8 Leadership Message ISI President Rob McBride

10 Importance of Maintaining Your Subfloor Heating

System Kevin McCormack

14 Medical Emergencies: Be Prepared!

18 Tips for Building a Strong Service Team

Doug Woog Arena 6 10

Importance of Maintaining Your Subfloor Heating System

21 Doug Woog Arena

26 iAIM Report Eileen Viglione

29 Coaches’ Corner

31 District & Association Updates

36 Calendar 37 Judge Certifications 38 SnapShot