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®


PATENT PENDING


squaring up valve boxes to features in the landscape so they aren’t just randomly thrown in the ground. These little details reflect positively on the professional contractor and generally pay off tenfold in homeowner referrals, so why not take the extra time to make sure the installation is a reflection of the contractor’s pride in the installation?


Being Available & Accessible


Make yourself readily available to the customer. As a distributor, our contractors rely on us to get materials for them when needed. As a contractor, your customers rely on you in the same fashion. Remember that many homeowners don’t understand irrigation and all the details that go into making a system work efficiently and correctly. Go through the system with your customer and explain everything to them at turnover and final walk. Start with opening a valve box and explaining how it basically works and what their role is in the system. Then, explain the difference in the irrigation emission devices in their system, where they were used and why.


Finally, make sure the customer has your phone number. Email can be very impersonal these days, so providing your cell or office number — then answering or returning those calls promptly — in most cases completes the circle of service and support for the customer. Also consider making follow-up calls to your customers a month or so after the system has been running just to check in and see how it’s performing for them. Exceed their expectations.


Take these simple suggestions to task, add a few specific to your firm to differentiate yourself from the others, and then watch your business grow and thrive!


Aqua-Tech is a delivery technology designed for innovative producers seeking greater plant productivity and ease of use for nutrients applied through fertigation systems. Aqua-Tech is unsurpassed in preventing hard water tie-up which leads to scale formation and nutrient unavailability. Aqua-Tech delivers highly available low-salt nutrients safely and precisely in conjunction with a unique polyamine technology that works to eliminate phosphorus tie-up in most cases.


Ask us today about our NEW Aqua-Tech® Product Line


visit us online: www.nachurs.com or call: 800.622.4877 ext. 255


Robert Latham has been in the turf irrigation industry for over 20 years and is currently the regional business development


manager for Atlantic Irrigation covering the Mid-Atlantic region and Georgia.


FERTIGATE WITH CONFIDENCE® © 2016. NACHURS ALPINE SOLUTIONS. All rights reserved. irrigationtoday.org 33


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