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The 2014 survey was conducted for CAI’s sister organization, the Foundation for Community Association Research, by Public Opinion Strategies in Northern Virginia. The 2014 survey was based on an online survey of 800 American adults residing in homeowners associations, condominiums, cooperatives and other planned communities, collectively called “community associations” in this report. Similar national tracking surveys in 2005, 2007, 2009 and 2012 were based on telephone interviews. The surveys were virtually identical, and with few exceptions, the findings are strikingly consistent. “Top answers are on the board…”


GENERAL SATISFACTION


90% of community association residents rate their overall community association experience as positive (64%) or neutral (26%), with only 10% expressing some level of dissatisfaction.


Are residents satisfied with their overall community association experience?


The community association model works because the homeowners who lead the community have been elected by their fellow neighbors to serve the best collective interests of all owners. These volunteer leaders serve because they care about their communities and want to ensure they remain desirable places to live. It says a lot when 90% of all residents believe their governing boards are working hard to serve their communities.


COMMUNITY MANAGERS


83% of association residents say their community manager provides value and support to residents and their associations; 17% say they don’t.


Does the community manager provide value and support to residents and the community?


Community associations not only maintain home values but also reduce the need for government oversight. Put simply, community associations are an efficient means of providing essential services, assigning payment responsibility and being responsive to homeowner preferences and concerns. Associations offer a diverse variety of services and amenities, from pools, golf courses and marinas to equestrian facilities, nature trails and fitness centers. Very few Americans can afford such benefits without the shared responsibility enabled by common-interest communities.


GOVERNING BOARDS


90% of association residents believe their governing boards “absolutely” or “for the most part” serve the best interests of the community; only 10% believe they don’t.


A community manager is the professional backbone of the community he or she serves, providing knowledge and expertise crucial to the day-to-day and long-term success of the community. The professional community manager understands the nuts and bolts of community association operations and how best to address the range of challenges that each community faces. It’s a testament to the


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Do community assocation board members serve the best interests of the community?


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