that are not in sync tend to create havoc when trying to move forward on other business matters because they are often holding a grudge while waiting for resolution on the open matter. When the situation involves homeowners, they tend to be disruptive at board meetings, on social media, with the management office, etc. The sooner matters are resolved and the clearer the communication is, the better off all parties will be. Unfortunately, you will not always be delivering a positive or ideal resolution and your delivery of such information will be key to how successful the matter comes to a close.


Though owners can be difficult at times, do not always understand how association’s work and may simply want things to turn out their way, if you as the Community Manager are resistant to working with the owner or hearing them out, you are doing yourself an injustice and also losing the opportunity for teachable moments with owners. I myself have lost count now how many times I have educated owners on community management at an association I managed or supervised and at the same time befriended them in the process. Lo and behold, these same owners ran for the board down the road and became some of the best board members to work with because they took the time to understand and I took the time to teach them. We as Community Managers have the ability to truly affect the outcome and turn situations around, if we handle them properly. Remember, we are working with people and most likely their largest asset, their home. It could be their first home, the home they chose to raise their family in, the home they plan to live in until their final days, etc. Whatever their plans may be it’s a large investment and we must be conscientious of that. Keeping these tips in mind may help you be the winner when the next face off looms.


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