8 a.m. 15

9 a.m. 30 45 15

10 a.m. 30 45 15

11 a.m. 30 45 15

Noon 30 45 15

1 p.m. 30 45 15 30 45

2 p.m. 15 30 45

ORIENTATION / ROLE OF THE ARENA MANAGER

ORIENTATION / HUMAN RESOURCES

ORIENTATION / ROLE OF THE ARENA PROGRAMMER

CAE CLASS

ORIENTATION / ROLE OF THE SKATING DIRECTOR

BE AN EFFECTIVE PUBLIC SPEAKER

OFF-ICE TRAINING & CONDITIONING

IDENTIFYING YOUR GREEN INITIATIVE

LEADERSHIP & PERSONAL IMAGE

FINANCIAL

MANAGEMENT - BUDGETING

ELECTRONIC MARKETING

COMPETITIVE PROGRAMS

DANCE STEPS Q&A

SPORTS INJURY PREVENTION

OPTIMAL GROWTH ENVIRONMENT FOR ATHLETES

OPENING LUNCHEON WITH KEYNOTE SPEAKER

FINANCIAL

MANAGEMENT - BUDGETING

EMERGENCY PREPAREDNESS

MANAGING PUBLIC SESSIONS

GROUP CLASSES

SPECIALTY CLASSES & CREATIVE PROGRAMMING

KEEPING SKATERS IN THE SPORT

ADAPTIVE RECREATION ON ICE

3

RINK SESSIONS AT FMC CRONIN ICE RINK IN REVERE, MASS. HOCKEY SKILLS†

DANCE STEP SEQUENCES†

ICE DANCING & SYNCHRONIZED (HALF ICE)†

CHOREOGRAPHY†

CPR/AED CERTIFICATION† (at Hotel)

REFRIGERATION† (at Hotel)

DEHUMIDI- FICATION† (at Hotel)

ICE RESUR FACERS† (at Hotel)

RISK MANAGEMENT

BREAKFAST ROUNDTABLES (SKATING)

• Everything ISI • Grants & Fundraising • PSA Ratings Q&A • Teaching Beginning Hockey Skills

• Dance Steps Q&A

ROLE OF THE ARENA OPERATOR

EMPLOYEE VS. INDEPENDENT CONTRACTOR

HOSTING

COMPETITIONS, SHOWS & EXHIBITIONS

BREAKFAST ROUNDTABLES (MANAGEMENT)

• Managing Multiple Facilities • Maximizing Your Ice Surface • Internship Programs • How to Spot Child Predators • Birthday Party Ideas

OFF-ICE JUMP TECHNIQUE

NUTRITION FOR SKATERS

SEXUAL HARASSMENT TRAINING PART 1

CERTIFICATE OF ARENA MANAGEMENT #1*

MAINTENANCE & OPERATIONS† (at Rink)

PUBLIC VS. PRIVATE MANAGEMENT

RISK MANAGEMENT ELITE PROGRAMS

SKATING SCHOOL BUDGETING 101

INTRO TO SYNCHRONIZED SKATING TEAMS

REFEREE WORKSHOP

SEXUAL HARASSMENT TRAINING PART 2

CERTIFICATE OF ARENA OPERATIONS #2* CERTIFICATE OF ARENA PROGRAMMING #2* POLICY ADMINISTRATION

CUSTOMER SERVICE & RETENTION

SUMMER SKATING ACTIVITIES

SKATING SCHOOL RISK MANAGEMENT 101

USING SOCIAL MEDIA IN YOUR BUSINESS

TRAINING VOLUNTEERS & JR. COACHES

HIRING THE RIGHT PEOPLE

CERTIFIED SKATING DIRECTOR* FI

MAN ACC

ENERGY DR SPECI

MA PRO

WOR HIG

SYNC

MAXIM B

EM

MANAG W

SKATING SESSION *Registration and attendance at all sessions required to take exam and receive certification; however, individual sessions are open to all conference attendees. The Certified Skating Director course is offered in its entirety. The Management, Operations JUMP TECHNIQUE†

HUMAN RESOURCES: HIRING, TRAINING, MANAGING

WESKATE CORE OR INTERMEDIAT

THURSDAY • MAY 28

WEDNESDAY • MAY 27

TUESDAY • MAY 26

LUNCH ON YOUR OWN

LUNCH ON YOUR OWN