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8 a.m. 15


9 a.m. 30 45 15


10 a.m. 30 45 15


11 a.m. 30 45 15


Noon 30 45 15


1 p.m. 30 45 15 30 45


2 p.m. 15 30 45


ORIENTATION / ROLE OF THE ARENA MANAGER


ORIENTATION / HUMAN RESOURCES


ORIENTATION / ROLE OF THE ARENA PROGRAMMER


CAE CLASS


ORIENTATION / ROLE OF THE SKATING DIRECTOR


BE AN EFFECTIVE PUBLIC SPEAKER


OFF-ICE TRAINING & CONDITIONING


IDENTIFYING YOUR GREEN INITIATIVE


LEADERSHIP & PERSONAL IMAGE


FINANCIAL


MANAGEMENT - BUDGETING


ELECTRONIC MARKETING


COMPETITIVE PROGRAMS


DANCE STEPS Q&A


SPORTS INJURY PREVENTION


OPTIMAL GROWTH ENVIRONMENT FOR ATHLETES


OPENING LUNCHEON WITH KEYNOTE SPEAKER


FINANCIAL


MANAGEMENT - BUDGETING


EMERGENCY PREPAREDNESS


MANAGING PUBLIC SESSIONS


GROUP CLASSES


SPECIALTY CLASSES & CREATIVE PROGRAMMING


KEEPING SKATERS IN THE SPORT


ADAPTIVE RECREATION ON ICE


3


RINK SESSIONS AT FMC CRONIN ICE RINK IN REVERE, MASS. HOCKEY SKILLS†


DANCE STEP SEQUENCES†


ICE DANCING & SYNCHRONIZED (HALF ICE)†


CHOREOGRAPHY†


CPR/AED CERTIFICATION† (at Hotel)


REFRIGERATION† (at Hotel)


DEHUMIDI- FICATION† (at Hotel)


ICE RESUR FACERS† (at Hotel)


RISK MANAGEMENT


BREAKFAST ROUNDTABLES (SKATING)


• Everything ISI • Grants & Fundraising • PSA Ratings Q&A • Teaching Beginning Hockey Skills


• Dance Steps Q&A


ROLE OF THE ARENA OPERATOR


EMPLOYEE VS. INDEPENDENT CONTRACTOR


HOSTING


COMPETITIONS, SHOWS & EXHIBITIONS


BREAKFAST ROUNDTABLES (MANAGEMENT)


• Managing Multiple Facilities • Maximizing Your Ice Surface • Internship Programs • How to Spot Child Predators • Birthday Party Ideas


OFF-ICE JUMP TECHNIQUE


NUTRITION FOR SKATERS


SEXUAL HARASSMENT TRAINING PART 1


CERTIFICATE OF ARENA MANAGEMENT #1*


MAINTENANCE & OPERATIONS† (at Rink)


PUBLIC VS. PRIVATE MANAGEMENT


RISK MANAGEMENT ELITE PROGRAMS


SKATING SCHOOL BUDGETING 101


INTRO TO SYNCHRONIZED SKATING TEAMS


REFEREE WORKSHOP


SEXUAL HARASSMENT TRAINING PART 2


CERTIFICATE OF ARENA OPERATIONS #2* CERTIFICATE OF ARENA PROGRAMMING #2* POLICY ADMINISTRATION


CUSTOMER SERVICE & RETENTION


SUMMER SKATING ACTIVITIES


SKATING SCHOOL RISK MANAGEMENT 101


USING SOCIAL MEDIA IN YOUR BUSINESS


TRAINING VOLUNTEERS & JR. COACHES


HIRING THE RIGHT PEOPLE


CERTIFIED SKATING DIRECTOR* FI


MAN ACC


ENERGY DR SPECI


MA PRO


WOR HIG


SYNC


MAXIM B


EM


MANAG W


SKATING SESSION *Registration and attendance at all sessions required to take exam and receive certification; however, individual sessions are open to all conference attendees. The Certified Skating Director course is offered in its entirety. The Management, Operations JUMP TECHNIQUE†


HUMAN RESOURCES: HIRING, TRAINING, MANAGING


WESKATE CORE OR INTERMEDIAT


THURSDAY • MAY 28


WEDNESDAY • MAY 27


TUESDAY • MAY 26


LUNCH ON YOUR OWN


LUNCH ON YOUR OWN


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