• Story telling – Let trainees tell stories that explain experiences they have had that relate to a concept or skill you are teaching. (“Here’s what I once did when a customer was having that problem . . . “) Story telling reinforces key concepts for the person who is telling the story and for the people who are listening too.
• Scenario-based learning – Present a simulated situation and let trainees work through and try solutions. Tis helps learners realize, “If this happens, this is how I will handle it.”
• Certificates and certifications – Tey allow trainees to feel satisfied and rewarded for learning specific skills or behaviors. When trainees have been recognized for learning important information, it tends to stick.
And Include Games Too Games resonate especially well with millennials, although everyone likes them. Tey work much better than bombarding trainees with information. For example, you can have trainees practice new skills in a virtual environment that replicates one of your stores.
And add a competitive element, because competitive games can help training concepts stick. Healthy competition, in which learners try to outperform other trainees, can go a long way toward getting learning to stick. For example, you can give a quiz and keep score on a leaderboard until someone wins.
In Conclusion . . . Evaluating training programs can boil down to one simple, but somewhat profound, question:
Why are you spending time and money on training if nothing changes?
Tere are many ways to get a better ROI from training. You can revise your materials, hire more energetic trainers, send trainees off to a weekend retreat, and take other steps. All good ideas, but ultimately unlikely to provide a big payback unless you make sure that you are delivering training that sticks.
ely
AUTHORS BIO: Brannon Dreher is a Client Engagement Manager at Tortal Training. In the learning and development space, Brannon provides blended learning solutions for companies based on need and to create customized learning solutions for the clients, while increasing the effectiveness of company’s human capital. Brannon brings a continual learning focus, and communication skills to produce quantifiable results. For more information about Brannon Dreher, please visit
www.Tortal.net
TPI Turf News September/October 2017
57
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