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orderForm.title

orderForm.productCode
orderForm.description
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orderForm.deliveryDetails.billingAddress
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orderForm.noItems



LISTEN: 


          Listen until the person you are  Interruptions    correct as they voice their concerns. Interruptions only challenge the   


 Be someone who listens intently for the cues as to why that person is so frustrated. Even if you feel you have  


It’s Not Personal, It’s Business.


Let’s dive in to what it looks like to L.E.A.D.


EMPATHIZE: 


       their irritation or difference of opinion      can open the door to a response. Be  


ASSERT: 


   


     the issue or can you articulate your                 


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