LISTEN:
Listen until the person you are Interruptions correct as they voice their concerns. Interruptions only challenge the
Be someone who listens intently for the cues as to why that person is so frustrated. Even if you feel you have
It’s Not Personal, It’s Business.
Let’s dive in to what it looks like to L.E.A.D.
EMPATHIZE:
their irritation or difference of opinion can open the door to a response. Be
ASSERT:
the issue or can you articulate your
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