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material will be used, how the service will be performed, who is responsible for each part, payment schedules, and guarantee of the finished project.


Be prepared for the unexpected


Be flexible. Changes inevitably will occur as no driveway, parking lot or roadway pavement is entirely consistent. Once construction projects begin, there could be unforeseen factors that may change the process and plan. If the delayed situation is not critical it may not affect the overall plan. However, when the delayed activity is critical and the entire project is delayed, a good contractor should be able to evaluate the work needed, react, involve others, and modify the plan to pursue a solution to the situation. It may be necessary to re-sequence certain activities. Be prepared for uncommon events. For example, the unusual weather patterns experienced the last couple of years here in the Midwest have affected soil moisture, and poor pavement drainage has significantly affected pavement deterioration. Revised construction schedules are frequently troubled by weather and compounded or delayed further by multiple overlapping projects. Be patient and proceed as cautiously as needed for project completion.


Communicate


One of the most effective ways to initiate a successful project for your community is to involve the community. Plan to discuss major projects at an open meeting with homeowners. Expectations are an important part of any community project and good communication will not only inform residents of the specific project plans, but also help to build relationships within the community, demonstrating commitment and building trust with the contractor who will be performing work at people’s homes. Those affected by both the project and the project’s end result, do not always fully understand the nature of the


work and plan. By providing thorough plan discussions with the community, this step will help residents understand and allow people to feel part of the project that affects their homes. This is often a piece of the puzzle that provides the most success for a project.


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In summary


There are a lot intangibles that are not included in bid documents. Experience, knowledge, attention to detail, customer service, people skills, follow through and credentials, set professionals apart. When it comes to construction projects like asphalt pavements, it’s not that easy. How many driveways does an owner buy in a lifetime? Not many…maybe one or two at the most. Therefore, it’s hard to know the technical issues, the questions to ask, and then to make good knowledgeable decisions. Make sure you are comfortable with your prospective contractor prior to partnering with them for your community services. Diligent planning and selection process will help provide added value to your communities and keep them safe and with high standard for the future. Contractors are responsible for providing a safe work environment for not only their employees, but also homeowners, families, and guests in the community. And remember: proceed with caution when you see those orange road signs and cones sprouting up in your community. Orange is a welcome sign of summer!


20 | COMMON INTEREST® A Publication of CAI-Illinois Chapter COMMON INTEREST     A P bli ti f


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