can do what within the POS module. If you want part-time staff to only have the ability to register or ring up transactions, that can all be controlled behind the scenes. Managing all business activity from a single point in a facility is not only convenient but also efficient when we have to do more with less.

>Building Automation

We are in the ice business. Without ice we do not operate. So why not integrate your building automation system (BAS) into your computer software? Manage your ice plant, chiller system, HVAC, desiccant dehumidification system and lighting all from one location, all based off what is scheduled on the ice or in a particular room within the facility. With your entire mechanical system on a BAS, your facility can operate more efficiently and cost-effectively.

>Choosing Your System

Te use of technology can help streamline business activities, increase traffic flow, improve customer satisfaction/loyalty and raise overall profit margins. Several companies produce software designed specifically for ice arenas, and some will custom-build a system based on your arena’s individual business needs. Before purchasing a system, management should consider

the following:

• What do you want and need to get out of the software? • Limited application or total integration? • Front-desk operation needs (scheduling, POS, accounting, shrinkage, program management, reporting)

• Cost of software vs. what it can do • Will it eliminate excess or redundant work? • Does it allow all staff who have access to the software to – See available ice and book it – Find out how much a group owes for ice time –Access class information and register skaters – See the particular needs of a group or event in advance to

prepare Once management has a clear picture of what is wanted and

needed in their system, it’s time to shop the market. For smaller operations, basic packages are available that include everything needed to run an efficient operation without requiring an IT department. And finally, once you have decided on your software, make

sure all staff is fully trained on its use. Remember: technology can only make our lives easier if we use it correctly.

Jamie Baringer is the director of the Bowling Green State University Ice Arena in Bowling Green, Ohio, and represents District 7 on the ISI board of directors.

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