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the complex process of repairs and lets them know who to turn to for answers.


Overview and Program Support


• Review historical documents and homeowners’ concerns • Select and engage project manager, design and legal consultants and lender, if necessary


• Study the building issues to determine repair priorities • Develop a project management plan, master schedule, procedures, and budget


• Make presentations to homeowners to explain the findings, potential solutions and costs


Procurement and Design Phase


• Manage initial needs assessment and funding requirements • Prepare scope of repairs and invite bids • Analyze bids • Select construction firm • Negotiate pricing and contracts • Manage design team; perform design reviews and value studies to balance quality with affordability


• Obtain permits Construction and Closeout Phase


• Review, monitor, document, and track all construction schedules, meetings, submittals, payment requests


• Review and process change requests • Resolve disputes • Verify quality assurance • Ensure project is completed on schedule and within budget • Manage warranty services


A Project Manager’s Role & Responsibilities


A project manager and owner’s representative will provide peace of mind for the homeowners through expert guidance


and advocacy during the design and construction process. This results from responsible management of funds and compliance with contract documents including, but not limited to, quality control, scheduling, safety, protection of property, lien releases, warranties, and prevention of disputes. The project manager will also support legal and funding processes, of which no small part is convincing the homeowners of the need and cost of repairs.


The project manager should not derive any income from any team members working for the association, and should diligently seek and evaluate value engineering options to minimize costs and maximize value. Through dedicated oversight of the design and construction process, savings can help pay for a substantial portion of overall project costs or voluntary upgrades to enhance marketability and equity. Project management costs can and should be included in the Reserve Study.


Measures of Success


Finally, the proof of a job well done lies in the perceptions of homeowners regarding the performance of the whole construction team, which also includes the Board. Here are four questions to which every Association should answer yes if it’s been a successful project.


1. Were the homeowners able to carry on with their lives during construction?


2. Were they treated with respect and provided with a high level of service?


3. When problems arose were they resolved quickly and without causing undue anxiety?


4. Did they receive value and did the overall experience meet or exceed their expectations in a positive way?


The condominium repair process requires a measured and expert approach, one that keeps budgets in check and provides long-term solutions to construction challenges, satisfied homeowners.


resulting in


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