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operator trends CHIEF OPERATOR CHANGES


STEVE PROVOST President, Maggiano’s Little Italy


RANDY MILLER President, Boston Market


DAVID WETZEL President and COO, Farmer Boys


IRA KRESS President, Giant Food


RICH PINNELLA President, Luna Grill


MELANIE STEINBACH Senior Vice President and Chief People Officer, McDonald’s USA


Brinker International Steve Provost has been named president of Maggiano’s Little Italy. He succeeds Kelly Baltes. The announcement came in a securities filing by Brinker International, parent company of Maggiano’s and Chili’s Grill & Bar.


Baltes departed the company in early June. Provost


previously served as president of Maggiano’s from November 2009 to March 2017, before transferring to Chili’s to serve as the chain’s chief concept officer. He has also served in leadership positions at Cheddar’s Scratch Kitchen, Red Lobster, and Olive Garden.


Boston Market


Boston Market has named Randy Miller, a 25-year veteran of the company, as its new president. Miller has served in multiple positions throughout the company. Most recently, he served as chief administrative officer and general counsel, overseeing Boston Market’s legal team and playing an instrumental role in corporate strategy. In his new role, Miller will work closely with Engage Brands, which recently assumed ownership of Boston Market, to lead the company into its next chapter of growth.


“In my time so far, I have met with many people who


are genuinely proud to say that they are a part of history here at Boston Market. Randy Miller has been one of these individuals and has played a key role in our success over the past 25 years,” said Jay Pandya, managing


42 FEDA News & Views


SHAMMARA HOWELL Vice President and Chief Talent Officer, McDonald’s USA


SCOTT NEAL Chief Fresh Merchandising Officer, Sprouts Farmers Market


director of Engage Brands and chairman of Boston Market. “He truly knows Boston Market inside and out, and I have extreme confidence that Randy and the leadership team will continue to move this iconic brand forward to its true potential. This company cherishes its values, its quality, and its people like no other, and that is why I can see Boston Market climbing to the top of the food industry with Randy leading in this new role.” “Boston Market has brought delicious, home style meals to families for more than 30 years, and I am proud to be a part of that legacy and excited to continue to build the brand as I take on the new role of president,” Miller said. “It’s an exciting and interesting time to be a part of Boston Market, as we continue to innovate our guest experience in the challenging environment we are in, make culinary enhancements and improve brand reach and relevance to serve our guests however, and wherever, they wish to access our food.”


Farmer Boys Farmer Boys, a farm fresh fast casual chain, has


promoted David Wetzel to president and COO. He succeeds Karen Eadon, who is retiring after 40 years in the restaurant industry. Wetzel previously served as senior vice president of operations. In his new role, Wetzel will be responsible for driving overall brand strategy, corporate and franchised development, and restaurant performance. Before joining Farmer Boys in January 2020, Wetzel held executive roles


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