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FEDA NEWS & VIEWS THE COVER FEATURES


TABLE OF CONTENTS


22 6 36 Unifying for Recovery


New National Restaurant Association president and CEO Tom Bené discusses the role distributors play in advancing foodservice. Upon joining the organization amidst one of the foodservice industry’s worst economic crises, new National Restaurant Association CEO Tom Bené discusses the role equipment distributors have in recovery.


Built with a Purpose


The global pandemic has pushed restaurant equipment makers and dealers to closely examine how their products and services are supporting operators as they navigate the “new normal.”


14


Performance Insights You Can Use FEDA’s annual


benchmarking survey will show members how their performance stacks up against similar companies.


30


Going for Grocerants


Continued forays by retail grocers into foodservice territory open new sales opportunities for equipment distributors.


Quick Service Comeback


By leaning into the quick service restaurant segment, Concept Services has found success stories within the coronavirus crisis.


38


VIEWS 04


Chairman’s Message By Mason Greene


16


Connect with us www.feda.com


Banking on COVID-19 Relief


How the banking industry views the impact of the Paycheck Protection Program, and where it’s focusing advocacy efforts to spark recovery.


42 44


Te Rise of Ghost Kitchens


How delivery-focused concepts can bolster the industry’s recovery from COVID-19.


Chief Operator Changes


Connecting via Video Through its partnership with FEDA, Access Mobility 24 is providing a seamless video management platform for distributors and manufacturers.


54


Digital Transformation in the COVID Era


56


Distribution Technology is Changing. Are You?


ON THE MOVE 60


48


Getting to Know PRIDE


Centric Resources CEO Karin Sugarman shares how the buying group stays focused on its mission and sets up its independent members for continued success.


52 New FEDA Members


Recent Promotions, Hires, and Retirements at FEDA Member Companies


Summer 2020 3


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