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WHAT’S COMING NEXT?


The dealers and manufacturers we interviewed get out their crystal balls and share their thoughts on just what’s ahead for the industry and operators, plus a few other trends to keep in mind.


“We see a lot of people proceeding with caution right now. We’re cautiously optimistic, but also realistic in terms of not really expecting a rapid recovery – where everything is going back to normal immediately. I think we’re going to have a steady return, again with the caveat that these periodic COVID escalations in certain areas could impede the frequency with which people are able to get back to some normalcy. I think we all expect the better part of the remainder of this year to be a somewhat steady, slow path back, and then hopefully as we come into next year, perhaps things will begin to improve.” — John Nackley, CEO, Metro


“Touchless is coming and we’re going to see a lot more of it now and after the pandemic is over. When you think about it, people right now on the residential side are getting deliveries by calling them in and either picking them up or having them delivered. There’s going to be a lot of focus on getting food through the supply chain – from point of origin to the end consumer – with less contact and fewer touches. This, in turn, will equate to fewer sick people. That’s a different take on foodservice to solve a tangible cash-and- carry problem, and it’s definitely coming.”


— Denis Griesmer, sales manager, Bizerba North America


“Going forward, we’re going to all have to use our strengths and our partnerships appropriately. I envision us using our strengths of custom-modifying in a substantial way to create products that serve a purpose and to do it quickly. So, lead times are going to be critically important to get schools running this fall, for example, as is creativity in terms of how we solve the problems that we’re now facing. We also have to be very good at getting solutions put together quickly. So what you’re going to see from us is continuation of that support for people that tap into that


expertise. On the industry side, I think we’re all going to struggle with volume and get used to the fact that this recovery is going to take a bit of time.” — Joe Carlson, president, Lakeside Manufacturing, Inc.


12 FEDA News & Views


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