2018–2019 CBA OFFICERS & DIRECTORS ---------------


Rodger L. Van Loenen Chairman Farmers State Bank, Phillipsburg


Timothy A. Matlack Chairman-Elect FNB Washington, Washington


Jon W. Pope Vice Chairman Peoples State Bank, Manha an


Michele C. Lundy Secretary/Treasurer Tampa State Bank, Tampa


Timothy A. Hills Immediate Past Chairman Howard State Bank, Sedan


EAST DISTRICT DIRECTORS ----------- Jayne Coleman Kendall State Bank, Valley Falls


Je Caudle Union State Bank, Atchison


NORTH WEST DISTRICT DIRECTOR ---- Brent Wiedeman Farmers & Merchants Bank, Colby


Troy Schippers, Gorham State Bank, Victoria


NORTH CENTRAL


DISTRICT DIRECTOR -------------------- Steve Niemack Stockgrowers State Bank, Maple Hill


William Sheik State Bank of Bern, Bern


SOUTH CENTRAL


DISTRICT DIRECTOR -------------------- Calvin Coady Bankers' Bank of Kansas, Wichita Tom Prui Peoples Bank & Trust Co., McPherson


SOUTH WEST DISTRICT DIRECTOR ---- Tim Kohart Valley State Bank, Syracuse


Josh Bailey Security State Bank, Sco City


STATE ICBA DIRECTORS --------------- Galen Pelton Grant County Bank, Ulysses


Tanner Johnson Swedish-American Bank, Courtland


CONTENTS October 2018www.cbak.com


8 Flourish By Rebeca Romero Rainey


10 Consumers Have Spoken


and Bankers Should Listen By Steve DuPerrieu


12 Can't Keep a Good Bank Down By Jim Reber


14 Why Credit Risk Rating


Systems Matter By Mary Ellen Biery


18 Improving Banking Customer


Satisfaction with Technology By Kylee Wooten


20 Products & Services COLUMNS/DEPARTMENTS


4 Anniversaries 4 Announcements 5 Member Snapshot


5897 SW 29th St. Topeka, KS 66614 Ph: 785-271-1404//www.cbak.com


The Community Bankers Association of Kansas is proud to present In Touch Community Bankers magazine as a benefit of membership in the Association. No member dues were used in the publishing of this magazine. All publishing costs were borne by advertising sales. Purchase of any products or services from paid advertisements within this magazine are the sole responsibility of the consumer.


Statements of fact and opinion are made on the responsibility of the authors alone and do not imply an opinion or endorsement on the part of the officers or members of CBA. © Copyright 2018. For information about reprints, contact


Taylor Cabine at 913-261-7067 or tcabine@banknews.com.


CBA STAFF ----------------------------------------------------------------


Shawn Mitchell President and CEO shawn@cbak.com


Nikki Dohrman Senior Vice President/ Execu ve Director nikki@cbak.com


Yvonna Hansen Vice President of Member Services yvonna@cbak.com


Chelsey Trevino Administra ve Assistant chelsey@cbak.com


Gary Kay Ambassador


Stuart Li le Li le Government Rela ons, LLC


ADVERTISING & PRODUCTION OFFICES --------- 5125 Roe Blvd., Ste. 200 Shawnee Mission, KS 66205 Ph: 913-261-7000 • Fax: 913-261-7010 www.banknews.com


A on Rodriguez, Director of Sales arodriguez@banknews.com


6 Associate Member Snapshot


22 Upcoming Webinars


Cover Image © KenanOlgun/iStock


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