This page contains a Flash digital edition of a book.
If I wasn’t doing this I’d be a: senior leader of a company in any related hospitality business. Either hotels, resorts, golf courses,   it is all front-line service, and that is what I really enjoy. Training - tomer service success is something that I do enjoy and would enjoy in those types of businesses.


Most impressive person I’ve ever met: Paul McCartney. He was so down to earth, so humble and even showed interest in what I was doing. It was a 10-minute session at best, but he was just an amazing guy. One of the few artists that were appreciative of what he had and not who he was.


I unwind by: playing golf. I love to walk the courses, be with friends, and be in the fresh air. As frustrating as the game might be some times (and it is frustrating!), you just have to remind yourself that you are very lucky to be where you are that day. You have your health, your family, and friends, and the ability to enjoy aspects of life that others do not.


On my desk right now is: way too much paperwork! A bunch of projects are all coming due and just getting through those has generated more paper than normal. I also have a couple of Facility Manager magazines which I haven’t got to yet and a few Sports Business Journals still to read.


My favorite IAVM program/conference/event/session I ever attended was: the Arena Management Conference a cou- ple of years ago in Tampa. There were some great speakers and re- ally interactive sessions. I was also involved with the Arenas Com- mittee at that time, and it was a very busy but inspiring few days. Plus, the weather, the golf, and the hotel were all great.


If I were on the other side of the seats, I’d be: an ardent basketball fan. Most people think that Canadians are only into hockey. Not so true anymore. The diversity of our country lends it- self more to basketball and soccer fans, especially when new Cana- dians are from nations where hockey is never played. So, although born here, I took to basketball so much quicker than hockey, and I REALLY don’t like the cold!


One trait an up-and-coming venue manager should have is: to always outwork your boss and outwork your peers. Although that may seem a little old fashioned to the millennial generation, I believe it demonstrates your passion, commitment to your work, and your seriousness about getting ahead.


One up-and-coming venue star in the arena industry is: Vince Bozzo, the general manager right here at the Air Canada Centre. Although still quite young, he has been in the business al- most 20 years. Vince is a dedicated, passionate, loyal employee who brings the right attitude to work every day. He has common sense, a practical approach to almost every issue and simply just gets it.


22 Facility Manager Magazine


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100